Term of service

THE BASICS FIRST™ — MASTER TERMS & CONDITIONS

1. OPERATOR IDENTITY, GENERAL PROVISIONS & INTELLECTUAL PROPERTY

  • Contracting Party: These Terms and Conditions constitute a legally binding agreement between you (the “Client”) and Fabio Masini, trading as The Basics First™ (“we”, “us”, “our”, “the Practitioner”, “the Coach”). Clinical osteopathic services are provided by Fabio Masini as an autonomous UK-registered osteopath (GOsC Registration: 10713).
  • Payment Processing: All transactions, single payments, and recurring subscription billings are securely processed via Stripe. By booking a clinical session, consultation, or coaching subscription, you authorise recurring or one-off charges to your designated payment method.
  • Intellectual Property Rights: All intellectual property, educational frameworks, proprietary training methodologies, workout templates, nutritional guidelines, digital vaults, documents, and videos remain the exclusive property of Fabio Masini t/a The Basics First™. Access is granted under a single, non-transferable, revocable licence solely for your personal, non-commercial use. Unauthorised reproduction, distribution, sharing, or re-selling of any material is strictly prohibited.
  • Media, Testimonials & Promotional Usage: You grant Fabio Masini t/a The Basics First™ the right to utilise non-confidential feedback, anonymised progress screenshots, check-in updates, written testimonials, and client-submitted progress photographs for promotional and educational purposes across web-based platforms and offline media, unless an explicit, written opt-out has been agreed upon prior to publication.

2. ONLINE COACHING SUBSCRIPTIONS & CANCELLATIONS

  • Foundational Commitment (Minimum Term): All online coaching subscriptions require a mandatory 3-month foundational commitment (3 consecutive monthly billing cycles). Upon enrolling and executing your initial payment, you agree to honour all 3 consecutive monthly payments to ensure sufficient programme adherence and measurable progression.

  • Automated Rolling Renewal: Following the completion of the 3-month foundational period, your subscription automatically transitions into a rolling monthly agreement at the agreed subscription rate until formally terminated.

  • Cancellation Notice: After the initial 3-month minimum term has concluded, cancellations require at least 30 days’ written notice submitted via email or direct message within the coaching platform prior to your next scheduled billing date.

  • Refund Policy: All coaching plan preparation, custom programming, and educational vault access represent immediate, bespoke work. Consequently, coaching fees are strictly non-refundable once programming or vault access has commenced, except under extreme, verifiable circumstances evaluated solely at the discretion of Fabio Masini.

  • 30-Day Action Guarantee: Where explicitly offered under specific membership tiers (e.g., Tier 1 Clinical 1-to-1), the 30-Day Action Guarantee is strictly contingent upon full compliance with logged workouts, verified nutritional tracking, prompt check-in submissions, and adherence to actionable feedback. Failure to meet these participation benchmarks voids guarantee eligibility.

  • Payment Failures & Access Suspension: If a scheduled subscription payment fails via Stripe, you will be notified to update payment credentials. Programme tracking, direct messaging privileges, and digital resource access will be temporarily paused until your account balance is cleared.

3. ONE-OFF ONLINE CONSULTATIONS & ASSESSMENTS

  • Payment & Booking: Single-session remote consultations, injury evaluations, and movement screens must be paid in full in advance via Stripe at the time of booking.
  • Rescheduling & Non-Refundability: Appointments can be rescheduled up to 24 hours prior to the scheduled session. Because professional preparation and diary reservation occur in advance, fees are non-refundable once the consultation has concluded, or if cancelled with less than 24 hours’ notice without prior written agreement.
  • Advisory Nature: Remote consultations are designed for functional assessment, education, and exercise rehabilitation guidance. They do not constitute emergency medical triage, surgical review, or immediate in-person acute care. If you experience red-flag medical symptoms, acute neurological deficits, or medical crises, you must consult local emergency health services immediately.

4. IN-CLINIC & MOBILE HOME VISIT OSTEOPATHY

  • Bookings & Scheduling: Clinical sessions must be reserved in advance through the designated online booking platform. For mobile home visits, clients must guarantee a safe, hygienic, and suitable environment for clinical examination and physical treatment.
  • Cancellation & Rescheduling Window: A strict 24-hour advance notice is mandatory for cancelling or rescheduling an in-clinic or home-visit appointment. Cancellations made with less than 24 hours’ notice, as well as missed appointments without notice, will incur the full session fee.
  • Professional Boundaries & Regulatory Standards: All in-person clinical consultations and osteopathic manual therapy interventions are delivered in strict compliance with the professional codes, standards, and ethics stipulated by the General Osteopathic Council (GOsC).

5. ASSUMPTION OF RISK, MEDICAL DISCLAIMER & LIMITATION OF LIABILITY

  • Voluntary Participation & Assumption of Risk: You expressly acknowledge and understand that engaging in any exercise programme—including cardiovascular conditioning, mobility work, and resistance/weights-based training—carries inherent risks of physical injury, illness, strain, or cardiovascular stress. You confirm that you participate voluntarily, act on all guidance using your own personal judgement, and knowingly assume all associated risks.
  • Non-Medical Disclaimer for Remote Coaching: While osteopathic clinical services adhere to GOsC standards, remote fitness, nutrition, and lifestyle coaching is educational and instructional. Remote coaching operates in an athletic and performance coaching capacity and does not provide formal medical pathology management or clinical dietetics via non-clinical remote programmes.
  • Requirement for Medical Clearance: You must consult a qualified GP or physician for a comprehensive physical examination prior to beginning any new exercise regimen or implementing nutritional changes. Programme guidance is not a substitute for formal medical clearance.
  • Client Disclosure & Duty of Care: Your programming is tailored around the health history, injuries, and lifestyle metrics you disclose. You are solely responsible for ensuring the accuracy and completeness of all provided information, including existing medical conditions, recurring injuries, and allergies. If your physical condition alters at any stage (such as through acute illness, injury, or pregnancy), you agree to cease the affected activity immediately, notify Fabio Masini, and seek primary medical advice before resuming.
  • Safe Remote Training Environment: You are solely responsible for inspecting your training environment, maintaining safe and functional workout equipment, ensuring adequate floor space, and warming up appropriately before commencing remote workouts.
  • Warranties & Outcome Disclaimer: Physical performance, strength improvements, and body-composition changes depend directly on individual genetic variance, effort, consistency, recovery, and plan adherence. Accordingly, Fabio Masini t/a The Basics First™ provides no express or implied guarantees, warranties, or representations that specific aesthetic, health, or athletic outcomes will be achieved.
  • Release of Liability & Waiver: To the maximum extent permitted under applicable law, you waive, release, and hold harmless Fabio Masini, The Basics First™, and any appointed assistants or agents from any and all claims, demands, liabilities, costs, injuries, or illnesses incurred directly or indirectly as a consequence of your voluntary engagement with any suggested exercise protocols, online guidance, or nutritional recommendations.